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FREE DELIVERY ON ORDERS OVER £75*

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FREE UK RETURNS

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Frequently Asked Questions

PAYMENT

WHAT CARDS CAN I USE TO PLACE AN ORDER?

WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS. 

DO YOU ACCEPT PAYPAL?

YES, WE ACCEPT PAYMENT VIA PAYPAL. IF YOU DO NOT HAVE A PAYPAL ACCOUNT, YOU CAN REGISTER FOR A NEW ACCOUNT BY VISITING THE PAYPAL WEBSITE.

IS MY PAYMENT INFORMATION SAFE?

YES, YOUR PERSONAL INFORMATION WILL BE TREATED WITH CARE AND IS ONLY TRANSFERRED OVER TO US VIA A SECURE SERVER CONNECTION. NO FINANCIAL INFORMATION IS HELD ON OUR SYSTEMS. WE ARE A MEMBER OF "VERIFIED BY VISA" AND "SECURE BY MASTERCARD" WHICH PROVIDE ADDITIONAL SECURITY WHEN USING YOUR PAYMENT CARDS FOR ONLINE PURCHASES.

WHAT CURRENCIES DO YOU ACCEPT?

WE ACCEPT PAYMENTS IN POUNDS STERLING, US DOLLARS, EUROS AND AUSTRALIAN DOLLARS.

WHY HAS MY PAYMENT FAILED?

YOUR ORDER WILL ONLY BE CONFIRMED IF THE PAYMENT HAS BEEN SUCCESSFULLY PROCESSED. IF YOU HAVE ENTERED INCORRECT CARD DETAILS, PLEASE TRY AGAIN AND DOUBLE CHECK THE INFORMATION YOU ARE INPUTTING. 

 

DELIVERY

HOW MUCH IS DELIVERY?

You can find all the details of our delivery options including prices here.

I HAVE NOT RECEIVED MY ORDER. WHAT DO I DO?

IF YOU HAVE NOT YET RECEIVED YOUR ORDER, PLEASE EMAIL US ON help@tackville.com WHERE OUR TEAM WILL BE HAPPY TO HELP. PLEASE CHECK YOUR TRACKING BEFORE CONTACTING US AS THIS MAY SHOW YOU WHERE YOUR PARCEL IS.

DO YOU DELIVER TO WORK ADDRESSES?

YES, WE DELIVER TO WORK ADDRESSES. WHEN YOU ARE IN CHECKOUT, PLEASE ENTER YOUR WORK ADDRESS IN THE SHIPPING DETAILS SECTION.

MY TRACKING SHOWS AS DELIVERED BUT I HAVE NOT RECEIVED MY ORDER?

IF THE TRACKING IS SHOWING AS DELIVERED BUT YOU HAVE NOT RECEIVED YOUR ORDER THEN WE NEED TO CONTACT THE COURIER ON YOUR BEHALF. PLEASE EMAIL US ONhelp@tackville.com WITH YOUR NAME, ORDER NUMBER (IF YOU HAVE THIS) AND ADDRESS. WE CAN THEN LOOK INTO THIS FOR YOU.

MY ITEM HAS BEEN DELIVERED BACK TO YOU AS UNDELIVERED.

OUR COURIERS ATTEMPT TO DELIVER TWICE BEFORE RETURNING ITEMS BACK TO US AS UNDELIVERED. IF YOUR ORDER HAS BEEN RETURNED TO US, YOU NEED TO CONTACT US ON help@tackville.com WITH AS MUCH INFORMATION AS POSSIBLE  SO THAT WE CAN ARRANGE TO SEND THIS BACK OUT TO YOU.

 

RETURNS

WHAT IS YOUR RETURNS ADDRESS?

equestrianuk ltd

UNIT b2, LONGFORD TRADING ESTATE

THOMAS STREET

STRETFORD

MANCHESTER

M32 0JT

 

 HOW LONG DO I HAVE TO RETURN AN ITEM?

YOU have 365 DAYS to return your item, PROVIDED THE PRODUCT IS IN ITS ORIGINAL, UNUSED CONDITION. 

HOW DO I RETURN AN ITEM?

YOU CAN RETURN YOUR ORDER BY FOLLOWING THE INSTRUCTIONS BELOW: 1. REPACKAGE THE ITEM INTO THE BOX AND PLACE INTO THE ORIGINAL PACKAGING. 2. ATTACH YOUR RETURNS LABEL PROVIDED IN THE DELIVERY. 3. TAKE YOUR PARCEL TO ANY POST OFFICE COUNTER AND OBTAIN A TRACKING NUMBER. ONLY TRACKING REFERENCES ARE PROOF OF POSTAGE.

CAN I SEND MY ITEM BACK FOR AN EXCHANGE?

YES, YOU CAN RETURN YOUR ORDER BACK FOR AN EXCHANGE WITHIN 365 DAYS PROVIDED THE PRODUCT IS IN ITS ORIGINAL, UNUSED CONDITION. PLEASE COMPLETE THE RETURN FORM SO THAT WE HAVE ALL THE INFORMATION WE REQUIRE TO PROCESS THE EXCHANGE AS SOON AS POSSIBLE.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

PLEASE ALLOW 5 WORKING DAYS FROM RECEIPT OF YOUR RETURN FOR IT TO BE PROCESSED.

I HAVE LOST MY RETURNS FORM, CAN I STILL RETURN MY ITEM?

IF YOU DO NOT HAVE A RETURNS FORM, please contact us help@tackville.com.

I HAVE RECEIVED A FAULTY ITEM

IF YOU HAVE RECEIVED A FAULTY ITEM, PLEASE SEND THIS BACK TO US USING THE RETURNS FORM SO THAT WE CAN RESOLVE THE ISSUE. YOU CAN ALSO EMAIL US ON help@tackville.com IF YOU NEED TO RAISE A QUESTION ABOUT THIS.

I HAVE RECEIVED THE WRONG PRODUCT

IF YOU HAVE RECEIVED A WRONG ITEM IN YOUR ORDER, PLEASE SEND THIS BACK TO US USING THE RETURNS FORM SO THAT WE CAN RESOLVE THE ISSUE. YOU CAN ALSO EMAIL US ON help@tackville.com IF YOU NEED TO RAISE A QUESTION ABOUT THIS.

 

TECHNICAL/ACCOUNT

I CAN'T SIGN INTO MY ACCOUNT?

FIRST, PLEASE CHECK THAT YOU ARE USING THE CORRECT EMAIL ADDRESS AND PASSWORD TO SIGN INTO YOUR ACCOUNT. YOU CAN USE THE FORGOTTEN PASSWORD LINK WHICH WILL REMIND YOU OF YOUR PASSWORD. IF THIS DOES NOT HELP, PLEASE EMAIL US ON ihelp@tackville.com

I HAVE NOT RECEIVED A CONFIRMATION EMAIL

IF YOU HAVE NOT RECEIVED A CONFIRMATION EMAIL, PLEASE EMAIL US ON ihelp@tackville.com AND WE WILL RESEND THIS EMAIL TO YOU.

MY PAYMENT HAS DECLINED, WHY?

WHEN ENTERING YOUR CARD DETAILS, PLEASE ENSURE THAT YOU ENTER THE CORRECT DETAILS INCLUDING THE BILLING ADDRESS. IF YOU NEED FURTHER ASSISTANCE, PLEASE EMAIL US ON ihelp@tackville.com INCLUDING YOUR NAME, EMAIL ADDRESS AND TYPE OF CARD THAT YOU ARE USING TO PLACE THE ORDER.

I AM NOT RECEIVING YOUR NEWSLETTERS

IF YOU HAVE SIGNED UP TO RECEIVE OUR NEWSLETTERS AND HAVE NOT RECEIVED THEM, THEY MAY BE GOING TO YOUR SPAM FOLDER. 

 

CONTACT US

WHAT LANGUAGES DOES YOUR CUSTOMER SERVICE TEAM SPEAK?

IF YOU CAN WRITE IN ENGLISH THAT IS GREAT BUT WE WILL TRY AND COMMUNICATE IN ANY LANGUAGE.

WHAT ARE YOUR OPENING HOURS?

OUR CUSTOMER SERVICE TEAM ARE AVAILABLE BETWEEN 9.00AM AND 5.00PM MONDAY TO FRIDAY.

I AM A BLOGGER AND WANT TO WORK WITH YOU. WHO DO I CONTACT?

IF YOU ARE A BLOGGER AND WANT TO FEATURE OUR PRODUCTS ON YOUR BLOG, PLEASE CONTACT US ON social@tackville.com

I AM A SUPPLIER AND WANT TO GET IN TOUCH WITH THE BUYERS! 

IF YOU ARE A SUPPLIER AND WANT TO CONTACT OUR BUYING TEAM, PLEASE CONTACT US ON help@tackville.com